CONTENTS

 


Introduction

 


Cultural diversity

 

Managing diversity and change

 

 

The business environment

 

About this book

 

 

Discrimination

 

Euroquiz

 

 

The generation gap

 

The Mole Map Survey

 

 

Qualifications and training

 

 

 

Work ethic

PART ONE: ORGANIZATIONAL CULTURES IN EUROPE

 

 

The former socialist countries

 

 

Corruption

 

 

Countries

The Culture Triangle

 

Nordic countries

Communication

 

 

Denmark

 

Language

 

 

Finland

 

International English...

 

 

Norway

 

...and how you use it

 

 

Sweden

 

Humor

 

Baltic countries

 

Oral styles

 

 

Estonia

 

Oral, literal and visual

 

 

Latvia

 

Business or Personal

 

 

Lithuania

 

Body Language

 

British Isles

The Geography of Thinking

 

 

Ireland

Organization and leadership

 

 

United Kingdom

 

Organization

 

Low Countries

 

Leadership

 

 

Belgium

Culture Clash

 

 

Luxembourg

Merger Mania

 

 

Netherlands

The Mole Map

 

German-speaking countries

 

Reading the map

 

 

Austria

 

E is for Europe

 

 

Germany

Meetings

 

 

Switzerland

 

Language

 

Central Europe

 

Expectations

 

 

Czechia

 

Preparation

 

 

Hungary

 

Who attends?

 

 

Poland

 

Punctuality

 

 

Slovakia

 

Agenda

 

 

Slovenia

 

Chair

 

Latin countries

 

Participation

 

 

France

 

Consensus

 

 

Italy

 

Follow-up

 

 

Malta

Negotiation

 

 

Portugal

 

Win/win? Or win/lose?

 

 

Spain

 

Poker or chess?

 

Balkan Countries

 

Beginning and end.

 

 

Bulgaria

 

Who is in charge?

 

 

Cyprus

 

the negotiator's Mole Map.

 

 

Greece

 

 

Romania

PART TWO: THE COUNTRIES OF EUROPE

 

 

 

Turkey

What is Europe?

 

Russia

 

Diversity and change

 

Americans in Europe

 

Geographic diversity

 

Japanese in Europe

 

Political diversity

 

 

 

Economic diversity

 

 

 

Regional diversity